Our Work
My HealtheVet Program Management and Training Support
Overview
Trilogy provides full-range program and project management, analytics, research, requirements management, and training support to the Veteran’s Health Administration (VHA) Office of Connected Care (OCC) Veterans/Consumers Health Informatics (V/CHIO) program office, the business unit that owns the My HealtheVet website. With over 4.7M users, MHV was designed for Veterans, active-duty Service members, and their dependents and caregivers, to provide a web‐based Personal Health Record (PHR) to self‐monitor care, access health records on‐demand, make informed health care decisions, and securely communicate with VA care teams.
Approach
Trilogy provides a wide array of research, reporting, and administrative support to MHV. We facilitate approximately 17 meetings per week and provide strategic planning white papers and best practice research reports for OCC and executive leadership. Trilogy provides agile development and requirements management support from initial concept to training and implementation following DevSecOps and Incremental Planning ceremonies. Our team developed and continues to maintain a PowerBI dashboard that aggregates data from multiple VA repositories into a comprehensive graphical display. The team also creates and delivers training sessions twice a month to VA staff nationwide and supports EHRM initiatives relative to the Patient Portal, working directly with sites preparing to go live and continuing post-launch to document any issues.
Results
Trilogy delivers over 24 training sessions per year and maintains over 20 job aids, including micro-videos. Trilogy helped redesign the entire agile (DevSecOps) development process, including the aggregation and review of business needs, and the development of those prioritized needs into Epics and User Stories. Trilogy research and reporting led to strategic decisions about the future of VA’s patient portal, utilizing Oracle/Cerner and MHV APIs on VA.gov to provide a seamless user experience instead of disparate portals for Oracle/Cerner and MHV. Trilogy Analytics support eliminated many manual VA processes by providing automated machine learning and intelligence, saving an estimated 80+ hours a month.
- “This is great! And the fact that there are direct links to jobs aids is amazing! That will be so helpful and a time saver for the field when they use these tools! Thank you!!”
- “Your team is always so helpful when we come to them with an idea or vision and they take it to the next level. They have thoroughly enhanced my quarterly operations meetings, making them engaging and always taking on the challenge to make the next better than the last. The support your team provides knocks it out of the park.”
- “Our Trilogy support team continues to amaze me with their knowledge and ability to help others learn. In particular, I’ve been impressed with their attention to detail, persistence, and thoroughness. I really do enjoy working with them!”
- “Thank you for always being here to assist our team as taskers evolve. Your support team is super in assisting in any and all ways, we are very grateful for all of your engagement. Big “Shout Out” to the BEST Support Team!”
- “Once again this year, the Trilogy support team on our Help Desk has shown both professionalism and empathy when responding to callers. This is truly one of the best groups I’ve ever worked with on this project, and I am grateful that they are willing to be there for Veterans when they call.”