Continuous Process Improvement
Trilogy’s ethos of Focused Delivery Excellence is anchored by its commitment to continuous organizational improvement. As a small business with a strong growth trajectory, we strive to ensure that we have the systems, processes, and people in place to empower that growth with a supportive infrastructure that maintains our dedication to service delivery.
ISO Integrated Management System (IMS)
As an International Organization for Standards (ISO) 9001:2015 and 20000-1:2018 certified organization, Trilogy demonstrates its commitment to superior service delivery through ongoing implementation and improvement of our Integrated Management System (IMS).
Our IMS policy specifically states that:
“Trilogy is committed to protecting the integrity, confidentiality, and availability of information, meeting or exceeding our customer’s expectations by providing professional consulting services delivered by qualified staff, meeting all customer requirements, and meeting legal and regulatory security requirements while delivering effective and reliable customer services. We do this by managing a strong integrated Quality and Service management system to continually improve our service performance and customer satisfaction.”
Capability Maturity Model Integration (CMMI)
CMMI is a process improvement training and appraisal program designed to improve organizational performance by providing a roadmap to turn project activities into disciplined, consistent, and repeatable processes, reducing rework and lowering costs.
Trilogy implements organization-wide best practices from our CMMI Development Level-2 Maturity Appraisal to ensure all projects are planned, performed, measured, and controlled consistently and effectively.
Trilogy Process Transformation Model (TPTM)
The Trilogy Process Transformation Model (TPTM) is a proprietary framework developed through decades of experience successfully transforming clients’ organizations in meaningful ways. This model empowers Trilogy’s seasoned consultants to transform an organization’s people, processes, and technology, introducing operational clarity to use resources effectively and efficiently. TPTM breaks down DMAIC (Design, Manage, Analyze, Improve, Control) into eight distinct phases using custom-developed tools and methodologies. It is based on standards from the American Society for Quality (ASQ); tailored to each client’s specific needs using Lean Six Sigma; infused with best practices from disciplines such as PMI, Prosci ADKAR, CMMI, and ISO; and led by experienced, certified project leads.