Information Technology

Overview

Under this contract, Trilogy partners with Suffolk County’s Department of Audit and Control to support a comprehensive initiative to modernize the County’s financial management system. This effort includes upgrading to the latest version of CGI’s Advantage platform, migrating the system to a secure cloud environment, enhancing financial reporting capabilities, integrating with external interfaces, and expanding core financial functions within the system. The modernization aims to improve efficiency, transparency, and scalability for the County’s financial operations, ensuring a future-ready platform that supports evolving needs.

Approach

Trilogy initially supported Suffolk County’s upgrade of its Advantage Financial System through a structured User Acceptance Testing (UAT) process. We conducted detailed requirements gathering to design a tailored UAT strategy that ensured the system fully supported the County’s financial operations while executing comprehensive test scenarios, validating functionality, and mitigating risks prior to go-live. As we developed deep subject matter expertise in the County’s systems and processes, Trilogy continues to support the next phase of the County’s modernization efforts, including the development of training materials to support change management and user adoption and performing analytical work to facilitate implementation and integration activities, leveraging best practices to drive efficiency and scalability.

Results

The County recently announced the successful completion of its Advantage Financial System upgrade which was “on time and on budget”. This achievement resulted in a seamless transition to the new financial system, minimizing disruption and ensuring continuity of critical operations. The modernized platform now provides enhanced functionality, improved reporting capabilities, and a secure cloud-based environment that positions Suffolk County for long-term scalability and efficiency. Trilogy is proud to have played a key role in this success and looks forward to continuing our partnership as we support the County in its ongoing financial management modernization efforts.

Overview

The Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) oversees the Veteran and Family Member Programs (VFMP), which administer five Congressionally mandated programs with a combined annual budget of approximately $2 billion. These programs provide critical healthcare services to more than 800,000 Veterans and beneficiaries, including medical and pharmacy claims reimbursement, care coordination, and assistance.

Through the VFMP Modernization and automation for Efficiencies contract, Trilogy supports VFMP’s  efforts to reduce inventory and improve future processing timeliness, in addition to implementations dedicated to improving beneficiary enrollment, enable prompt payment to beneficiaries and providers, and execute timely and accurate decision reviews, all while serving as a key liaison between the technical development, IT, and business project management teams.

Approach

Trilogy VFMP leadership and cross-functional stakeholder teams to deliver measurable improvements within a short timeframe. Applying extensive project management experience and deep federal health IT expertise, Trilogy implements scalable reporting frameworks, leads complex data migration activities, develops and validates business requirements, and supports UAT, end-to-end testing, and migration planning. By serving as a trusted integrator across technical, IT, and business teams, Trilogy continues to improve alignment, reduce delivery risk, and ensure solutions are implemented efficiently and in support of mission-critical outcomes for Veterans and their families.

Results

Trilogy’s support accelerated VFMP modernization efforts and delivered tangible operational improvements. Within two months, Team Trilogy established reporting mechanisms that enabled leadership to review claims adjudication inventory on a weekly basis, demonstrating the effectiveness of auto-adjudication initiatives. As a result, VFMP achieved faster enrollment determinations, increased beneficiary enrollment by 22%, and improved overall staff experience.

Comprehensive System Care

Trilogy Federal’s Nuvolo Operations & Maintenance (O&M) contract with VHA’s Healthcare Technology Management (HTM) Office provides comprehensive, hands-on management for the Nuvolo Clinical Enterprise Asset Management (EAM) platform, a software system that drives management of all critical medical equipment and facility assets at Veterans Affairs Medical Centers (VAMCs). Team Trilogy provides day-to-day technical support for complex system upgrades, ensuring the software runs smoothly in both testing and live production environments, and provides the “behind-the-scenes” support required to keep the platform stable, secure, and ready for use 24/7.

Continuous Improvement and Customization

Beyond simple troubleshooting, this agreement focuses on enhancing the user experience through active software evolution. The support team handles everything from updating user roles and creating custom dashboards to refining automated workflows and notification systems. By providing dedicated “break/fix” support and routine software patches, the contract ensures that any technical glitches are resolved quickly, while also delivering the necessary training and email support to help VA personnel use the application to reach its full potential.

Futureproofing and Integration

A core priority of this contract is maintaining the seamless connection between Nuvolo and its underlying ServiceNow platform. As both technologies release new updates, the support team manages the planning, testing, and implementation process to prevent service disruptions. This proactive approach ensures that the application maintains and continuously improves its current performance levels, integrating new features and interface updates that support VAMCs operational efficiencies in the long term.

The National Cemetery Administration (NCA) strives to ensure a dignified final resting place for those who are eligible for Veteran’s Affairs (VA) burial and memorial benefits. NCA is committed to providing these services to next of kin with respect and dignity; delivering important information that is easily accessed; arranging for selected burial and memorial benefits promptly; and ensuring that the appearance and accuracy of the benefits are acceptable.

Tribility, Trilogy’s Joint Venture, is under contract to administer a suite of four NCA satisfaction surveys that will be used to assess family members’ experiences at a national, state, tribal, or territorial Veterans cemetery or with a Memorial Product order.

The data from these surveys helps NCA to plan for the future, to improve the quality of services offered, and to assess its compliance with the Agency’s mission to honor eligible Veterans, active-duty Service Members, and eligible family members with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation.

Full initiation of the survey suite occurs between October 3 and continues through mid-April.

Overview

The Claims Modernization Support project aims to improve the Veterans Benefits Administration’s (VBA) planning and execution processes for complex, mission-critical business automation.  This work focuses on strengthening efficiency, consistency, and transparency by supporting practical, sustainable improvements within existing operational environments.

Approach

Trilogy provides structured project execution and coordination support grounded in proven project management and business analysis practices. Support includes project planning, requirements clarification, schedule coordination, stakeholder engagement, and governance support. Trilogy also supports collaboration platforms such as SharePoint to improve document organization, version control, and information sharing across teams. The approach emphasizes disciplined execution, clear communication, and solutions that can be effectively governed and sustained over time.

Results

Through this support, VBA gains improved visibility into project activities, stronger alignment across stakeholders, and more consistent execution of work. These practices help reduce rework, improve follow-through, and support timely delivery of outcomes while contributing to a more organized and transparent operating environment.

Overview 

Trilogy provides program and project management, communications, change management, business process re-engineering, data analytics (e.g., PowerBI), IT solutions (PowerApps, SharePoint, and Salesforce), and VA Healthcare Systems understanding support for the VHA’s Office of Integrated Veteran Care (IVC), Innovation and Technology (ITD) division. The objective of this contract is to help the I&T division integrate internal processes and standards to support the efficient deployment of innovative processes and technical solutions for the VHA and IVC. 

Approach 

Trilogy employs industry best practices based on PMI’s PMBOK to manage various large and complex I&T division functional and technical projects. This also encompasses various IT solutions to identify, collect, and manage requirements, risks, resourcing, and communications. Trilogy also supports DevOps teams in planning and executing Program Increment (PI) planning activities to ensure alignment across workstreams, improved prioritization, and predictable delivery of outcomes. In addition, the team designed and developed a prototype chatbot to support the Division, demonstrating innovative approaches to improving access to information and internal support capabilities. We also use agile concepts and practices to help the I&T deploy specific IT solutions (e.g., SharePoint and Salesforce) throughout the VA and IVC domains. 

Results 

Trilogy helped the ITD division develop and streamline internal processes and set specific communication standards resulting in clearer internal/external communications, reduction of work product rework by automating their Intake Process in Salesforce, and clearer access to key information on designated ITD project and portfolio SharePoint sites. Our team also helped redesign the ITD division and subordinate portfolio SharePoint sites that provided standard and consistent design, cleaner viewing of key information, and a better understanding of the products and services the ITD division supports and provides. Furthermore, our team of experienced certified PMPs helped the ITD division deploy a national IT solution on-time and receive a FedHealthIT Innovation award for helping improve Veterans access to care. Trilogy also developed and deployed multiple Power BI dashboards that help IVC and ITD leadership see real time trends related to Veteran patient care at the national and local VISN levels. 

Overview
The Veterans Health Administration (VHA) delivers health care to millions of Veterans. A key component of that health care delivery is use of community care such as when services are not available within the VA network of facilities or when geographic distances or wait times negatively impact access to care. Trilogy has supported the VHA Office of Integrated Veteran Care (formerly the VHA Office of Community Care) since 2017, providing a wide variety of support including program and project management, strategic communications and change management, policy, data analysis, and automation.

Approach
Trilogy leverages formal project management processes as defined in the Project Management Body of Knowledge to support projects across the IVC portfolio. Trilogy specializes in providing expert project management support to initiatives that vary widely in both scope and complexity. In addition to our project management support, our team has provided critical strategic communications and change management support for key organizational transformations, supported development of a data governance concept of operations, performed ad hoc and recurring data analysis including geospatial analysis, and provided comprehensive policy support for the implementation of sweeping legislative changes such as the MISSION Act of 2018 and the COMPACT Act.

Results
Trilogy’s support has been a critical factor in IVC’s successful implementation of a multitude of projects over the past five years, including support for more than 25 projects in the first year of our current contract with IVC alone. The cumulative effect of our work has been to drive standardization and efficiency, enable the effective use of tools and reporting, improve programmatic outcomes, and prevent lost opportunities for IVC.

Overview
Trilogy has supported the Data Governance Council (DGC) as part of the EDMSS project in two essential task areas: Authoritative Data Source (ADS) Analysis and Data Quality Analysis. These analyses have addressed four key questions: where the data is coming from, what the data means, what the Authoritative Data Source (ADS) is, and how well the data in the ADS can be trusted. Trilogy resources developed the adopted methodology to answer these questions, played a vital role in DCG’s communication workstream, and also provided subject matter expertise in the pilot of the ADS Data Management Implementation Plan.

Approach
Trilogy’s experienced team of data analysts developed methodologies to be applied to DGC-approved subject areas which involved identification of systems and underlying data stores, verification and remediation of any gaps in the metadata of identified systems in the VA Enterprise Architecture Repository (VEAR), scoring for component completeness, data stewardship and monitoring, developing dashboards to communicate ADS Data Quality metrics to all Data Governance and ADS Stakeholders, and developing conceptual, logical, system interface, and physical data models for identified systems.

Results
The methodologies developed by Trilogy, combined with its expertise and data metrics communication support, have made a lasting impact on the ongoing quality of data analysis by DGC and already seen use on several high-priority VA initiatives including FMBT and Vet360.

Overview
Trilogy supported the implementation of SAP, Federal Financial Management Initiative (FMMI), at the U.S. Department of Agriculture (USDA) by providing multiple subject matter experts for the data migration from multiple instances of CGI Federal’s Federal Financial System (FFS) and multiple subsidiary systems. Trilogy’s expertise was essential to the design and development of end-to-end conversion processes, the execution of those processes in numerous testing, QA, and production environments, supporting system and user acceptance testing, and coordinating production cutover activities. Trilogy team members were called on to provide its data migration expertise to drive the critical path data conversion task to completion through each of its four deployments to 28 USDA agencies.

Approach
Trilogy Federal was integral in refining the overall data migration strategy to ensure accuracy and completeness of migrated data. This included identifying innovative alternatives to planned conversions that proved to be roadblocks to successful migration and on-time delivery, designing and developing end-to-end conversion processes extracting and transforming data from CGI Federal’s Federal Financial System (FFS) and other subsidiary systems and loading selected data to FMMI, developing and maintaining the master data crosswalk utility. Trilogy Federal was frequently relied upon to brief USDA leadership on data migration status and issues and played a key role in successful high-volume cutovers.

Results
Trilogy played a lead role in executing this large-scale data conversion initiative in a multiple-deployment/multiple-agency environment and achieved on-time go-lives for each deployment and 100 percent of FFS balances by Fund, Budget Year, and GL Account reconciled to FMMI to the penny for all 28 agencies migrated to FMMI.

Overview
Trilogy Federal has lead efforts for OEI to implement a Business Architecture (BA) with the short-term goal of supporting VA’s Modernization Effort, as well as the long-term goal of maturing VA’s Strategic Operating Model (SOM), which includes developing Business Architecture framework, content, and supporting analytics that will inform planning, programming, budgeting, and execution decision making processes. The architecture content areas developed and integrated into the BA include Strategic, Business, Programs/Budgets, IT Portfolio Investments and Systems, Risk, Performance, Statutory and Regulatory Requirements, Organizational, Process, and Resources.

Approach
Trilogy’s development of this Business Architecture has included developing a VA-wide Concept of Operations for Business Architecture and associated governance, developing logical, conceptual and physical data models for the Business Architecture, implementing the Business Architecture physical model, and developing analytics for SOM decision making processes that pull from the Business Architecture physical model. Trilogy has facilitated workshops with stakeholders from across VA to develop and refine an enterprise Business Reference Model that reflects the activities performed by all Administrations and staff offices. We also worked with stakeholders across the department to integrate enterprise content into the VA BA, including performance, risk, audit findings, organizations, budget programs, strategic priorities, billets, IT systems, and IT investments. Trilogy created architectural views and related data analytics that directly support resource prioritizations for OEI’s Mission Requirement and Mission Gap development during VA’s annual planning prioritization process, PA&E’s annual programming process, OI&Ts IT Enterprise Roadmap, and ITRM’s IT budget formulation and Multi-Year Planning processes for IT investments.

Results
The Business Architecture developed by Trilogy successfully provides analytics that enable VA to fully achieve the strategic goals and objectives defined in VA’s current and future strategic plans, including analytics associated with planning priorities, material and non-material programming requirements, and IT material requirements for Capital Planning and Investment Control (CPIC) that lead to streamlined technical solutions and elimination of redundant functions and processes that lead to more efficient and effective delivery of benefits and services to Veterans.

Overview

Trilogy administered the Veteran’s Health Administration (VHA) Chief Strategy Office (CSO) Survey of Veteran Enrollees’ Health and Use of Health Care (Survey of Enrollees), which collects data annually on enrolled Veterans’ health status, insurance coverage, use of VA and non-VA health services and programs, and other factors that influence use of health care. Survey of Enrollees data is used to inform VHA projections of enrollment, utilization, and expenditures, as well as a variety of high level VHA budget and policy-related analyses.

Approach

Trilogy applied the highest research standards to develop, design, implement, and summarize the multi-modal, representative Survey of Enrollees. This included sample design and allocation; preparing, printing, and mailing survey correspondences to identified samples; staffing, training, and managing the Survey of Enrollee Help Center; data collection and statistical analysis, including weighting adjustments; and developing reports, dashboards, and analyses that provide VHA with statistically valid, policy-ready data.

Results

Amidst declining survey response rates, Trilogy successfully administered the Survey of Enrollees for four years, surpassing the overarching survey goal of collecting 42,000 responses, as well as all market- and strata- specific targets, on schedule every year. Our work provided VHA with meaningful data, representative of the target population, so VHA CSO, VISN strategic planners, and program office directors can better anticipate the health care needs of all enrolled Veterans and provide improved programs and services to those who need them.

Overview
Trilogy has provided business support services to assist VEO’s Customer Information Services (CIS) Division enhance enterprise customer data management capabilities and customer-facing solution management. This includes enterprise data quality practices, business rules, data governance, and data steward practices. Trilogy also provides data architecture support, enterprise contact center and digital experience data management support (mapping/ETL/testing) as well as analytics, reporting, and insights from contact center and digital data sources (CRM, Telephony, KM, Chat, VA.gov, Vsignals).

Approach
Trilogy’s experienced data quality team used Data Governance Council (DGC) guidance to perform data quality analyses across various systems within the VA (VADIR, ADR. CorpDB, VA Profile, VA MPI) and reported on the origins of and solutions to data anomalies. Trilogy has provided ongoing data quality monitoring reports and metrics to provide accurate data, data audit reports, exception queue reports, Data Quality Process training support, and recommendations for automated or intelligent tools to eliminate manual reviews/disposition of records.

Results
Trilogy’s analysis and business integration services have assisted CIS with the design, configuration, and OI&T delivery of a future state architecture, enabling CIS capabilities and coordination with various offices both within and outside the VA.

Overview

The federal government allocates more than $10 billion annually to provide education benefits for service members and Veterans. This project evaluated outcome measures for the VBA Education Service (EDU), which administers and invests these funds to support education benefit programs. The Trilogy team supported EDU by identifying required data, assessing data quality, and performing data integration, analysis, curation, and loading into a centralized, clean repository. These efforts enabled the generation of metrics used by EDU to assess the VA’s return on investment (ROI) in GI Bill education benefits.

Approach and Key Achievements

To address the scope and complexity of this high-impact initiative, Trilogy delivered an end-to-end analytics solution. The team conducted institutional research (IR), evaluated existing data sources to identify ROI-related data and associated data quality issues, and developed remediation strategies prior to data ingestion. Existing data pipelines were automated using APIs and RPA (Robotic Process Automation) for data retrieval and processing. The Trilogy team developed a machine learning model to predict the likelihood of beneficiary persistence in pursuing educational goals. This capability improved understanding of factors influencing academic persistence and enabled evidence-based guidance to help beneficiaries make informed academic program selections.

Results

The tools, models, and procedures developed by Trilogy provided VA EDU with increased transparency into the operational performance of the GI Bill Outcome Measures program and delivered clear, actionable decision support. These capabilities enabled data-driven improvements to policies and claims procedures and supported the development of targeted federal strategies that maximized the value of GI Bill benefits for Veterans, service members, and their families.

Overview

Under this contract, Trilogy supported both VBA’s Strategic Program Management Office (SPMO) and Office of Strategic Support Initiatives (OSSI), since the inception of both offices, to develop the organizational strategy, infrastructure, employee engagement, knowledge management, and operational framework to effectively deliver project management and customer experience solutions throughout VBA

Approach

Trilogy worked alongside SPMO and OSSI to define their organizational structure and strategic goals to implement several priority initiatives including the development of communities of practice, key data models and reporting frameworks, comprehensive knowledge management infrastructure, and training strategy and design throughout VBA. Trilogy also helped both organizations define and streamline core operational processes to help both organizations deliver impactful support services across VBA.

Results

As a result of Trilogy’s support, both SPMO and OSSI have seen increased efficacy, efficiency, and engagement with the delivery of their support of key priority initiatives to several VBA directorates. Both organizations’ employees now have more effective tools, processes, and training to help VA staff better deliver essential, earned benefits to the Veterans they serve.

Overview

Trilogy operated as a system integrator for VA’s Financial Management and Business Transformation (FMBT) initiative. The program is designed to modernize VA’s financial and acquisition management systems with transformative business processes and capabilities that enable VA to meet financial management legislation objectives and directives through a solution called Integrated Financial and Acquisitions Management System (iFAMS), a custom implementation of Momentum Financials.

Approach

Trilogy supported the VA’s migration to the Momentum cloud solution, implemented as VA’s Integrated Financial and Management System (iFAMS). As part of this effort, Trilogy enabled the VA to leverage the Scaled Agile Framework (SAFe) to effectively deploy and operationalize the new solution. Trilogy provided comprehensive operations and maintenance (O&M), configuration management, requirements management, and organizational change management (OCM) services, ensuring disciplined execution and smooth adoption across the program.

Results

As a result of Trilogy’s support in transitioning to a modern, cloud-based ERP solution, VA administrations have already realized measurable improvements in transparency, accuracy, timeliness, and reliability of financial information across multiple departments with increased operational efficiency, productivity, agility, and flexibility .Trilogy has played a critical role in seven successful iFAMS implementations, enabling the phased transition of diverse VA user communities through carefully planned and executed deployment waves. These deployment waves have included the National Cemetery Administration (NCA), Veterans Benefits Administration (VBA), Veterans Health Administration (VHA), and VA Staff Offices. Trilogy’s contributions have been formally recognized and highly valued by VA as it continues its transition from the legacy Financial Management System (FMS) to iFAMS.

Overview
Both the SSVF and GPD offer communities and VA medical facilities ways to assist homeless Veterans with housing and services. Program designs are diverse, ranging from transitional housing projects and apartment-style transitional housing to service centers offering outreach and supportive services. Trilogy Federal provides critical support for both initiatives by performing financial and operational fitness audit (FOFA) reviews in coordination with the Office of Business Oversight (OBO) for over 75 grantee locations, ensuring that they’re run responsibly and sustainably for the program duration. Trilogy also identifies inconsistencies, develops robust risk assessment tools, and identifies areas of improvement to allow for more efficient financial management of each site.

Approach
Using proven and comprehensive project management procedures, Trilogy works through each FOFA methodically, from kickoff and trainings to onsite evaluations to follow-through on recommended action plans. Each step of the process is conducted with a goal of exceptional service and measurable results.

Results
To date, Trilogy has performed over 200 financial and operational fitness audits across the continental United States and assisted grantee locations in understanding and implementing report information to best serve Veterans, their families, and their communities.